All About Broadband Faults but you were afraid to ask… Part 4

In Part 4 of the trilogy I’ll cover some things that bug the hell out of Technical Support agents.

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All About Broadband Faults but you were afraid to ask… Part 5

The first step in troubleshooting faults is to perform a diagnostic check by running through various tests. Now when most people hear a support agent tell them that the will have to perform diagnostics it fills them with fear. Performing diagnostics is easy! So why are people reluctant to do them?

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