In Part 4 of the trilogy I’ll cover some things that bug the hell out of Technical Support agents.
The first step in troubleshooting faults is to perform a diagnostic check by running through various tests. Now when most people hear a support agent tell them that the will have to perform diagnostics it fills them with fear. Performing diagnostics is easy! So why are people reluctant to do them?Read more "All About Broadband Faults but you were afraid to ask… Part 5"